Instantiations wants to help you build applications quickly and get the most from our products. Our technical support team are experts on our products, and most are developers themselves.

We understand that sometimes time is of the essence, or you just need more guidance than our manuals and examples provide. We have worked hard to put together a series of support plans to help you as promptly and as thoroughly as you need.

For support details, see the sections of this page:

• How to reach us »
• Requesting technical support »
• Support Form »

Thank you for choosing Instantiations!

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How to reach us

E-mail: vast-support@instantiations.com

Sales: sales@instantiations.com

Product support forum 

For Annual Subscriptions or Consulting Services please call
(8am to 4:30pm PST, Mon - Fri)
        800-808-3737 (toll-free in North America)
        -or-
        +1 (503) 598-4900

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Requesting Technical Support

Technical support is provided via telephone, fax, newsgroup and e-mail to customers with active support. If you have active support, your support requests will be treated with the highest priority.

Customers with active support can generally expect responses within 24 hours (48 hours for some questions of a more complex or multi-part nature). Support resources are always allocated preferentially to customers with active support.

Include our support form with the product name, version and platform with any fax, e-mail or newsgroup support requests. In addition, please be sure to provide the details on your operating system and/or development environment. Your questions should be concise and restricted to a single incident or request. If you have any code which may be relevant to the problem please include it. Example code that illustrates the problem is especially welcome (and often leads to a quicker resolution) as are debug logs generated in the event of a system exception.

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Support Form

Please submit all support requests (via email, fax or phone) with the following information along with a description of the problem and your expectations, steps to reproduce the problem, detailed error messages, walkback logs and code samples as appropriate. Please include contents of the VA Debugger stack trace (in the debugger select Stack | Copy Stack Trace Text) if applicable. Send support requests to the appropriate email address.

Format of the support form:

• Product name:
• Version:
• Serial #: (only via email - do not post on forum)
• OS Name/Version:
• State Trace Attached: Yes/No

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